Refund policy

VIRELO REFUND POLICY

At VIRELO, we want you to feel confident when trying our products. That’s why we offer a 30-Day Money-Back Guarantee.

30-DAY MONEY-BACK GUARANTEE

If you’re not satisfied with your VIRELO purchase, you may request a refund within 30 days of receiving your order.

To request a refund, contact us at support@virelosleep.com and include your order number and the reason for your request.

Because of the nature of our wellness products, we generally do not require products to be returned. However, we reserve the right to request additional information or photos when necessary to review your request.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your order is damaged, defective, or you receive the wrong item, contact us as soon as possible at support@virelosleep.com.

Please include your order number, a description of the issue, and, where applicable, photos of the item or packaging so our team can review the issue and make it right.

REFUNDS

Once your refund request has been reviewed and approved, the refund will be issued to your original payment method.

Please note that it may take several business days for your bank or credit card provider to process and post the refund to your account.

SHIPPING COSTS

Original shipping charges, if applicable, are non-refundable unless the order arrived damaged, defective, incorrect, or we determine otherwise.

CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible at support@virelosleep.com.

We cannot guarantee that an order can be cancelled or changed once it has entered processing or fulfillment.

ABUSE OF POLICY

VIRELO reserves the right to refuse refund requests where there is evidence of fraud, abuse, repeated misuse of our refund policy, or other unreasonable behavior.

If you have any questions about refunds or your order, please contact:

VIRELO
Email: support@virelosleep.com