Refund policy

30-Day Money-Back Guarantee

At VIRELO, we stand behind every product we sell. If you're not completely satisfied with your purchase, we offer a full refund within 30 days of your order date — no questions asked.

How to request a refund: Contact us at support@virelosleep.com within 30 days of your purchase. Include your order number and we will process your refund within 3-5 business days.

Conditions: Refunds apply to first-time orders per customer. We reserve the right to limit refunds on multiple orders of the same product. Return shipping is not required — we trust our customers.

Damaged or incorrect orders: If you received a damaged or incorrect product, contact us immediately at support@virelosleep.com and we will send a replacement at no cost.

Processing time: Refunds are processed within 3-5 business days after approval. Depending on your bank, it may take an additional 5-10 business days to appear on your statement.